FAQs

  • As a reminder, unless it is an emergency, all personal training sessions must be canceled within 24 hours to avoid being charged for the session.

    To cancel a personal training session, please contact your trainer directly via text or email. If you are registered for a group class and are unable to make it, please log into Gym Desk and cancel your registration.

    You can cancel in Gym Desk up to an hour before class. If it is an emergency and it is less than an hour before the start of class, email us to cancel.

    Class no-shows will be charged $15.

  • Please do not come to classes, personal training sessions, or open gym if you have a contagious illness. You are welcome to come back when you have had no fever for 24 hours.

    If you have lingering symptoms but no fever, please wear a mask until symptoms have subsided. 

    We follow CDC guidelines for Covid 19 which currently includes isolating (& not coming to the gym) for at least 5 days after first testing positive or first experiencing symptoms and wearing a mask through day 10.

    Note: personal training sessions can be moved to virtual if desired! Contact your trainer directly for this option.

  • We will do our best to provide substitute coverage if one of our trainers is out with an illness, but sometimes these things are beyond our control!

    We will communicate any changes in schedule via email. Thanks in advance for your understanding!

  • We love kids! We don’t want the absence of childcare to be a barrier that prevents you from engaging in movement, but unfortunately we do not have a staffed childcare center.

    You are welcome to bring your kid(s) if needed while you participate in a class or personal training session, but due to safety and liability purposes, all children (or anyone else who is not a registered client or member) must stay in the front of the gym couch/carpet area and refrain from using any exercise equipment.

  • If we have inclement weather and our staff can’t make it into the gym, we will shift to virtual programming!

    We will facilitate group classes and personal training sessions via Zoom.

    The same booking and cancellation policies apply: you can register or cancel group classes up to 1 hour before the start of class.

    Personal training sessions have the same 24 hour cancellation policy unless it is an emergency. Zoom links will be sent to you via email.